Driven Help Center

To create a new Driven account:

1. Download the Driven app from the App Store or Google Play
2. Open the app and tap "Sign Up"
3. Enter your phone number and verify it with the code sent via SMS
4. Provide your email address, name, and create a password
5. Add a profile photo (optional but recommended)
6. Add a payment method to complete registration

To become a Driven driver, you must meet these requirements:

• Be at least 21 years old
• Have a valid South African driver's license
• Have at least 2 years of driving experience
• Own a vehicle that is 2008 or newer (for most vehicle options)
• Have valid vehicle insurance and registration
• Pass a background check
• Have a smartphone that can run the Driven app

Requesting a ride is simple:

1. Open the Driven app and make sure you're logged in
2. Allow location access or enter your pickup location manually
3. Enter your destination
4. Select your ride option (Standard, Premium, etc.)
5. Confirm your payment method
6. Tap "Request Ride" to be matched with a driver
7. Track your driver's arrival in real-time

You can add a payment method in the Driven app:

1. Tap the menu icon (☰) in the top left corner
2. Select "Payment" from the menu
3. Tap "Add Payment Method"
4. Choose between credit/debit card, PayPal, or other available options
5. Enter your payment details and tap "Save"

You can set a default payment method that will be used for all rides unless you change it before requesting a ride.

Cancellation fees are applied when:

• You cancel a ride more than 2 minutes after the driver has accepted
• The driver has already arrived at your pickup location
• You repeatedly cancel rides

The cancellation fee helps compensate drivers for their time and travel to your location. The exact fee amount varies by city and is displayed before you confirm cancellation.

You can access your trip receipts in several ways:

1. In the app: Go to "Your Trips" from the menu, select the trip, and tap "Receipt"
2. Via email: Receipts are automatically sent to the email address associated with your account
3. Through the website: Log into your account on driven.com to access your trip history

Each receipt includes details like trip route, distance, duration, fare breakdown, and driver information.

To reset your password:

1. Open the Driven app or go to the Driven website
2. On the login screen, tap "Forgot Password"
3. Enter the email address or phone number associated with your account
4. Check your email or phone for a password reset link
5. Follow the instructions in the message to create a new password

If you don't receive the reset instructions, check your spam folder or try again. Contact support if you continue to have issues.

Updating your profile is easy:

1. Open the Driven app and tap the menu icon (☰)
2. Select "Settings" and then "Edit Account"
3. Update your name, email, phone number, or profile photo
4. Tap "Save" to confirm your changes

Some changes, like your email address or phone number, may require verification for security purposes.

To report an issue:

1. Go to "Your Trips" in the app menu
2. Select the trip where the issue occurred
3. Tap "Get Help" or "Report an Issue"
4. Choose the appropriate category for your issue
5. Provide details about what happened
6. Submit the report

Our support team will review your report and follow up within 24 hours. For urgent safety issues, please contact local authorities first.

Driven offers several safety features:

• Share Your Ride: Share your trip details with friends or family
• Emergency Assistance: Quick access to emergency services
• Driver Verification: All drivers are screened and verified
• 24/7 Support: Round-the-clock support team
• GPS Tracking: Real-time tracking of your ride
• Two-Way Ratings: Both riders and drivers rate each other
• In-app Safety Toolkit: Access safety features during your ride

If you feel unsafe during a trip:

1. Ask the driver to end the trip immediately at a safe location
2. Use the "Share Status" feature to alert trusted contacts
3. Call local emergency services if you're in immediate danger
4. Use the emergency button in the app to contact Driven's safety team
5. After exiting the vehicle, report the incident through the app

Your safety is our top priority. All reports are taken seriously and investigated promptly.

If you've left an item in a Driven vehicle:

1. Open the Driven app and go to "Your Trips"
2. Select the trip where you think you left the item
3. Tap "Find Lost Item"
4. Select "I lost an item"
5. Follow the prompts to describe the item and provide contact details
6. You'll be connected with the driver to arrange item return

There may be a fee for item return to compensate the driver for their time and effort. For valuable items, we recommend contacting us as soon as possible.